Ideal Computer Services, Inc.

Services

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On-Site Maintenance

Software Support

Hardware Sales

Disaster Recovery

Ideal Site Map

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Services:

- On-Site Maintenance
- Hardware Sales
- Software Support
- Disaster Recovery

- Customer Login Page

Hardware Sales

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Ideal offers New and Remarketed Hewlett Packard equipment. Ideal has been catering to the Hewlett Packard 3000 / 9000 Customer for over 24 years. Our expertise in maintaining HP 3000 and HP 9000 Systems ensures the quality of our Remarketed Equipment. All equipment comes with standard warranties and is guaranteed to be maintainable by Hewlett Packard.

Please use our Contact Page if you are looking for a particular model. You may also call hardware sales at (800) 862-8787 x227 to have any of your questions answered directly. For Contract Maintenance please use our Contact Page .

About Ideal

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Ideal has been in the maintenance, sales and leasing of Hewlett Packard 3000, 9000, and NT systems since 1983. Ideal is a full service provider with capabilities to take you from pre-sales configuration assessment to post sales training, maintenance and overflow processing.

As the largest third party provider of Hewlett Packard maintenance - Ideal has offices throughout California, as well as Baltimore, Maryland and Phoenix, Arizona.

Ideal provides a full service single vendor solution for the Hewlett Packard user. At Ideal we are committed to “Exceeding Your Expectations”.

Disaster Recovery

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Earthquake, fire, flood, hurricane, building closure, your computer system is a integral part of your company’s day to day functioning. Ideal is prepared to keep you processing. Disaster Recovery planning should become a central part of your company’s business plan.

Ideal’s Disaster Recovery allows you to continue your critical computer operations should your main computer facility become unavailable due to fire, flood, building closure, or other local disaster. Ideal offers Disaster Recovery with Hot Site Capabilities. Our Livermore facility has a dedicated Disaster Recovery computer room and workroom for you to use during the disaster.

Internet connectivity for remote access is available via our dedicated T1 line and Cisco VPN router allowing secure data transfers using your own installed certificate.

Ideal believes in a low monthly fee and a moderate activation/daily use charge in the event of an actual Disaster Recovery process. Included in the monthly fee is the initial recovery system configuration and debugging. This process will help ensure that your Disaster Recovery plan and Disaster Recovery system meet your needs. The monthly subscription fee also covers an annual Disaster Recovery drill to make sure that the Disaster Recovery process continues to function smoothly and meet the changing needs of your company from year to year.

In short, Ideal’s Disaster Recovery helps ensure that you always have an alternative way to run your critical computer applications — production, payroll, accounting — whatever needs to be run in case of an emergency when your computer system cannot be used or accessed.

Software Support

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The Ideal Softline provides telephone support for all your operating system questions and problems. Softline is similar to Response Line from Hewlett Packard, but without the media updates covered by HP’s Basic Line. By acquiring Softline, you receive a single-vendor solution for all your Hardware and Software questions at a lowered cost.

Softline offers the following:

* Full service, phone-in software support.
* Extensive phone consultation on HP 3000 and 9000 systems.
* Expertise on Hewlett-Packard and related software.
* All travel charges are included if an on-site visit is necessary.
* Company escalation policy.

At Ideal, Softline offers the customer comprehensive software support. Whether the question refers to a HP 3000 or 9000, Ideal can resolve your problem or answer your question with a simple phone call. By paying one fixed monthly rate, you receive extensive, experienced software telephone assistance. Softline coupled with an Ideal hardware maintenance contract puts Ideal in the best possible position to assist you with your software questions and problems.

On Site Maintenance

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On-site hardware support for Hewlett Packard 3000, 9000 and NT computer systems and peripherals, with up to 30% savings off manufacturer’s list prices.

Fast, high quality service with a customized maintenance program to fit your needs, not just ours, is our primary objective. Ideal is foremost in the industry in providing the Hewlett Packard user with a full-service single- vendor solution.

Quality | Commitment | Savings

Experience | Flexibility | Responsiveness

In addition to hardware maintenance, Ideal provides disaster recovery, account management, total data processing support, depot repair, network solutions, remote dial-up diagnostic services, hardware, upgrades, relocation services, site-prep, emergency call-out service, and our Softline software support services.