Software Support

The Ideal Softline provides telephone support for all your operating system questions and problems. Softline is similar to Response Line from Hewlett Packard, but without the media updates covered by HP’s Basic Line. By acquiring Softline, you receive a single-vendor solution for all your Hardware and Software questions at a lowered cost.

Softline offers the following:

* Full service, phone-in software support.
* Extensive phone consultation on HP 3000 and 9000 systems.
* Expertise on Hewlett-Packard and related software.
* All travel charges are included if an on-site visit is necessary.
* Company escalation policy.

At Ideal, Softline offers the customer comprehensive software support. Whether the question refers to a HP 3000 or 9000, Ideal can resolve your problem or answer your question with a simple phone call. By paying one fixed monthly rate, you receive extensive, experienced software telephone assistance. Softline coupled with an Ideal hardware maintenance contract puts Ideal in the best possible position to assist you with your software questions and problems.