IDEAL Computer Services, Inc.

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MSP Desktop Support

Ideal Computer Services your source for Desktop Systems monitoring.

"So you got the server working, the applications running on it and the network tuned to run perfectly. Now all you have to do get the users access to it all. That’s where desktop and laptop systems come in. Ideal Computer Services can take care of those for you as well."

DRM delivers proactive 24x7 round the clock desktop monitoring enabling IT operations professionals to measure, analyze, diagnose and resolve performance problems. You and your users are assured of that their systems are going to be responsive when they are needed.

Measure to Gain Insight

DRM targets the root cause of common desktop problems before service is affected, assuring business continuity. Ideal automatically sends alerts by email or pager for problem areas that have the potential to impact service. Alerts are based on customer-defined thresholds for your unique environment. The use of automated actions liberates your technical staff from tedious tasks that would otherwise divert their time and attention from more pressing matters.

Analyze to Reduce Costs

Ideal combines real-time status and alert monitoring with user-defined historical reports to facilitate rapid analysis. Reports help identify trends, variations, abnormalities, and other complex relationships, resulting in faster identification and resolution of performance problems.

Benefits

  • Significantly reduce the time spent locating the source of desktop/laptop problems
  • Optimize your systems to meet business needs for high availability, reliability, and scalability
  • Single point of control
  • Reduce the skill level required to maintain complex applications and technical environments
  • Maximize operations productivity and responsiveness
  • Make forward-looking capacity planning decisions
  • Assess the impact of operations on the bottom line
  • Ensure a positive user experience, fostering customer confidence and protecting your bottom line

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