Managed Services - What are they?

Managed services (as defined by Dr. Gerard Macioce) "is the practice of transferring day-to-day related management responsibility as a strategic method for improved effective and efficient operations. The person or organization who owns or has direct oversight of the organization or system being managed is referred to as the offerer, client, or customer. The person or organization that accepts and provides the managed service is regarded as the service provider".

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IDEAL is a Certified MSP/Managed Services Provider

IDEAL has invested in dramatic changes in our own infrastructure so that we can deliver a comprehensive, cost effective, total solution that offers you more control over your IT infrastructure.

• New capabilities allow IDEAL to rapidly diagnose and resolve issues over the Internet

• State of the art Network Operating Center to monitor your systems around the clock

• Help Desk personnel remotely diagnose your problems when they occur

• On-site support available when needed

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SUPPORT you can rely on for a price you can predict!

Flexible Plans - Choose from four levels of support and use add-on services to create a plan that exactly fit your needs. Our monthly subscription-based program helps you streamline your budget as well as your IT environment.

More control over your IT infrastructure - You can easily change your service options as your needs change. You benefit from real-time technology updates, visibility into the performance of your network and quick resolution to problems when they do happen.
 

What is the Range of Managed Services Products?

• Managed Voice Access and Networking Managed

• Integrated Access Managed

• Remote Access Desktop Monitoring

• Mobile/Laptop Monitoring

• Network Monitoring Network Element Management

• Network Management

• Fault & Performance Management

• Configuration Management

• Managed Router Service

• Managed Server Service

• Managed VPN / IP-VPN

• Managed Wireless LAN (WLAN)

• Asset Management

• Managed Videoconferencing

• Managed IP-PBX & Applications

• Hosted IP-PBX & Applications

• Managed Voice Security

• Managed Firewall

• Managed Intrusion Detection

• Vulnerability Scanning

• Incident Management

• Anti-Virus & Spam Management

• Secure Messaging/E-mail

• Threat Assessment Monitoring

• Managed Business Continuity Service

• Software as a Service (SaaS)

• Managed video as a service (MVaaS)

• Hosted Video as a Service (HVaaS)

• Application service provider

• Master Managed Service Provider